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A secure online
environment for
global trade

Trade Assurance protects buyers’ orders; it minimizes risk by guaranteeing money back in the event of a supplier failing to meet the terms of the order contract - including delivery delays, quality and quantity discrepancies or other processing problems. Trade Assurance applies a credit-rating system that incentivizes suppliers to produce and deliver high-quality goods on time and according to the buyers' specifications.

Multiple safe payment options


Secure online payment options include e-Checking, credit card and T/T. Your payment is secured by smarthealthindia.com's anti-fraud system.


To get Trade Assurance coverage, you must make payment to the supplier's Citibank account designated by smarthealthindia.com.



Payment options & transaction fees

Protect every online order for free

That's right! Trade Assurance is free for buyers who carry out transactions online via our platform.


Payment protection

Trade Assurance will cover all payments made during the ordering process up to 30 days after you receive the goods.



Shipping protection

Trade Assurance will cover all payments made during the ordering process up to 30 days after you receive the goods.

Product-quality protection

Your order will be covered in the event that the product(s) do not match the details outlined in your contract with the supplier*.

*Not applicable on sample order. Learn more


Protection period

Your order will be protected up to 30 days after you receive the goods.






Start protecting your orders today


We've got you covered. Start ordering from a Trade Assurance supplier today on smarthealthindia.com and you'll never have to worry again. Start your search now...



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Trade Assurance Coverage

Free Order Protection

Rs. 0/ order

Step 1. Order with a Trade Assurance supplier

Step 2. Pay to the supplier's Citibank account designated by smarthealthindia.com

Step 3. Receive shipment

Step 4. Leave feedback about your order and goods

Terms of Service

FAQ

You can find all Frequently Asked Questions in our
Help Center



Terms

Read the full Trade Assurance
terms of service



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Q: Does Trade Assurance charge fees?

No. Trade Assurance order protection is a FREE service for buyers. Standard transaction fees still apply.


Q: How can I confirm my order is covered by Trade Assurance?

For Trade Assurance orders, make sure the Trade Assurance icon is displayed on the order page. <Check your orders now.


Q: What is the Trade Assurance covered amount?

The Trade Assurance covered amount is the amount of your order payment that will be protected. If supplier does not meet the requirements for shipping time or product quality agreed in your contract, you can open a dispute . If you can't reach a solution with the supplier and the supplier is found to be at fault, smarthealthindia.com will provide you with a refund for your covered amount.


Q: How do I place a Trade Assurance Order?

You can either complete the Trade Assurance contract yourself or ask the supplier to draft one for you.